Privacy Policy

LiveScan360 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use the Service.

Personal Information

We collect information that identifies you as an individual, including:

• Name, email address, and phone number
• Payment and billing information (processed securely through Stripe)
• Government-issued identification information (for appointment processing)
• Demographic information (date of birth, address)
• Appointment details and service history

Usage Information

We automatically collect certain information about your device and how you interact with our Service:

• IP address, browser type, and operating system
• Pages viewed and features used
• Time and date of visits
• Referring website addresses

Location Information

With your permission, we may collect your location information to help you find nearby Live Scan providers and display relevant search results.

We use the information we collect to:

• Facilitate appointment scheduling between customers and providers
• Process payments and prevent fraudulent transactions
• Communicate with you about appointments, updates, and customer service
• Send appointment reminders and notifications (with your consent)
• Improve and personalize your experience on our platform
• Analyze usage trends and optimize our Service
• Comply with legal obligations and enforce our Terms of Use
• Protect the security and integrity of our Service

We may share your information in the following circumstances:

With Service Providers

When you book an appointment, we share necessary information with the Live Scan provider to facilitate your service. This may include your name, contact information, and appointment details.

With Third-Party Service Providers

We work with trusted third-party companies that help us operate our Service:

• Stripe for payment processing
• Supabase for data storage and authentication
• Twilio for SMS notifications
• Resend for email communications
• Google for mapping and location services

For Legal Reasons

We may disclose your information if required by law or in response to:

• Legal processes, such as subpoenas or court orders
• Requests from law enforcement or government agencies
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Opt out of marketing communications or certain data processing activities
• Restriction: Request restriction of processing of your personal information

To exercise these rights, please contact us at privacy@livescan360.com. We will respond to your request within the timeframe required by applicable law.

With your consent, we may send you SMS notifications about your appointments and email communications about our services. You can opt out of these communications at any time by:

• Replying "STOP" to SMS messages
• Clicking the unsubscribe link in emails
• Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your account or appointments.

We use cookies and similar tracking technologies to enhance your experience on our Service. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our Service
• Improve our platform's functionality
• Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt out of the sale of your personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

LiveScan360
Email: privacy@livescan360.com
Support Email: support@livescan360.com